Privacy Policy

Effective date: 01 September 2024

CashХ respects your privacy and is committed to protecting your personally identifiable information (PII) that may be collected through your use of our website or mobile application. This privacy policy describes how we collect and use your personally identifiable information and how you can control that use.

Please read this Policy carefully. By using our Site or Services, you agree to our collection, use, and sharing of your personally identifiable information as described in this.

Information Collection and Use

Types of Data Collected

Personal Data

While using our website or Services, we might ask you to provide us with certain personal data that can be used to contact or identify you. Personal data may consist, but is not limited to

• Contact information
  • full name
  • contact number
  • email address
  • postal address
  • and other similar information
• Financial Information
  • full bank account details
• Sensitive personal information
  • date of birth
  • marital status
  • government-issued ID details
  • Address, State, Province, ZIP/Postal code, City
  • and other similar information

Personally identifiable information (PII) input by Third Party

Please note that if you use our Website or Services in place of other people, such as your family, friends or employees, you must ensure that you are authorized to provide us with their Personal Information. Use of the Website in this manner automatically presumes that you have obtained proper Privacy Policy. You hereby represent and warrant that all your family, friends or employees whose personal information you have provided to us have agreed to the use, processing, storage and/or disclosure of their data in accordance with this policy and all applicable laws.

Tracking and Cookies

Depending on you when you access our Website, we may use Cookies or similar technologies on your computer or other device to record information. Cookies are files with a piece of data, which may include an anonymous unique identifier and can be stored on your hard drive to help us improve your access to the Website and identify repeat visitors. You are free to decline our Cookies on your computer or other device, unless our Cookies are required to prevent fraud or ensure the security of websites we control. However, use of the Website may be limited if you do not accept our Cookies.

SMS Data

Purpose of permission: As an important part of our loan process, our mobile application reads your SMS information. This helps us identify bank accounts you may hold, cash flow patterns and amounts you transact as a client. To detect, combat and prevent fraud, attempted fraud, money laundering or other illegal use of our Services, we will determine your fraud risk and financial situation. Access to SMS information is optional. An option to grant the permission may be made available to you and you can choose to grant or deny permission. Your refusal of permission will mean lack of SMS information and inability to assess your risk and credit on our part.

Type of data collected: We only monitor SMS in the client’s inbox, which helps us identify the various accounts the client owns and the flow patterns of cash held by the client. We also collect and process telephone data such as SMS logs.

We only monitor your messages related to financial transactions. To be specific, we will monitor the amount of transaction to perform credit risk assessment. This enables faster and quicker loan disbursal.

Security of data: We encrypt and transmit your SMS information to our server using the HTTPS protocol. We shall not share this collected data with third parties without your permission.

Use of Data

We use the collected data for various purposes:

• To provide and maintain the Service
• Verify your identity and contact details
• To notify you about your transactions & changes to our Services
• Contact you and update you on the performance of our Services
• Communicate with you and process your requests
• Offer surveys, promotions, and marketing communications
• Contact supplied personal references to verify accuracy of information and coordinate as to the identity and personal circumstances of the client
• To provide funds transfer services and related services
• To provide customer care and support
• To monitor the usage of the Service
• To detect, prevent and address technical issues
• Provide electronic funds transfer services and related services
• Collection of delinquent accounts

Electronic communications

From time to time, you will receive disclosures, notices, documents and information based on your current loan status (“Communications”) from CashХ e.g.:

• confirmations of Loans obtained by you
• confirmation of email address or password changes
• inquiries regarding the activity or status of relating to your use of the Website and participation in the Program may be provided or made available to you electronically by mobile SMS, by e-mail or at the Website.

Mobile Accessibility

We may offer you the ability to connect with our Services using a mobile device, either through a mobile application or via a mobile optimized website. This Privacy Policy applies to all the devices.

Disclosure of Data

CashХ will not rent or sell your personal information to third parties for their business purposes, such as, including without limitation, marketing and advertising without your express consent and authorization unless it’s a Legal Requirement.

Legal Requirements

We may disclose your Personal Information in the good faith belief that such action is necessary:

• To comply with a legal obligation
• To protect and defend the rights or property of CashХ
• To avoid or examine possible wrongdoing in connection with the Service
• To protect the personal safety of the public or users of the Service
• To protect against legal liability

Security of Data

The security of your data is our priority & important for us, however, no method of transmission over the Internet, or method of electronic storage is 100% secure. Though we strive to practice commercially satisfactory means to protect your Personal Data, we cannot assure its absolute security.

Security of your data is of utmost importance to us. We will use all reasonable efforts to protect and secure your data against access, collection, use or disclosure by authorized persons and against unlawful processing, accidental loss, destruction and damage or similar risks. All your information will be encrypted and transmitted to our server in a secure manner.

Unfortunately, the transmission of information via the Internet is not completely secure. You are and shall at all times be responsible for keeping your account details confidential and you must not share your password with anyone and you must always maintain the security of the mobile device that you use at any given time.

Service Providers

We may get service of third-party companies and individuals to facilitate our Service to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These service providers have access to your Personal Data only to accomplish these tasks on our behalf and are obliged not to disclose or use it for any other purpose.

Links to Other Sites

Our Service might contain links to other websites that are not operated by us. If you click on a third-party web link, you will be directed to that third party’s website. We have no control over and assume governed by their respective terms of use and privacy policies.

Your Rights Regarding Data We Collect

Request changes to your personal data

You may by written notice request us to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request deletion of your personal data

You may by written notice ask us to delete your personal data that we have no good reason to continue processing. Please note, however, that due to specific legal reasons, or as required or authorised by applicable law, we may not always be able to honour your removal request. We will notify you of such a case when you request it.

Object to processing of your personal data

Where we are relying on a legitimate interest (or those of a third party). You also have the right, by written notice, to object to the processing of your personal data. We may, however, proceed with the processing of your personal data in accordance with the applicable law in the existence of compelling legitimate interests including but not limited to the establishment, exercise or defence of any legal claim against you.

Protection of Minors

Our website or Service does not aim at anyone under the age of 18 years old. We do not knowingly collect, use, provide or process in other forms any personally identifiable information from anyone under the age of 18.

Changes to Privacy Policy

We may update or modify this Privacy Policy from time to time If any changes are made. We will reflect the date on which any such changes are made and posted by updating the “effective” date at the top of the page. If we make any material changes, will notify you by email or a notice on this Website prior to the change becoming effective. Please be sure to check this page periodically for changes.

Contact Us

If you have any queries about this Privacy Policy, please contact us:-

Email: [email protected]

Hotline: +94 11 7474 111

Registered Address: No 47, Alexandra Pl, Colombo 00700